Shipping policy

Shipping Policy

At PaintLab.ie we work hard to get your order packed and dispatched as quickly and carefully as possible. Whether you're ordering a few decorating essentials or stocking up for a larger project, we aim to make delivery straightforward, reliable and easy to understand.

PaintLab.ie is operated by Paint Lab Limited, Unit D1, Ballymount Drive, Ballymount Industrial Estate, Dublin, D12 CY99, Ireland. Company/VAT number: IE3684974RH. For any delivery query you can reach us at orders@paintlab.ie or +353 1 573 3222.

All shipping prices shown below include VAT.

Order dispatch times

Orders placed before 12:00pm (Monday to Friday) are usually dispatched the same working day. Orders placed after 12:00pm are usually dispatched the next working day. Orders placed on Saturday, Sunday or public holidays are processed on the next working day.

Where we deliver

Paint and other liquids (primers, thinners, cleaners, etc.) are shipped within the island of Ireland only — the Republic of Ireland and Northern Ireland. This is because paints and solvents are classed as hazardous goods for transport and cannot be sent safely or legally by our couriers to destinations outside Ireland.

For all other destinations we ship non-liquid items only — such as tools, brushes, rollers, trays, sundries and accessories.

We deliver to:

Island of Ireland (Republic of Ireland & Northern Ireland) — all products, including paint and liquids.
Great Britain (England, Scotland & Wales) — non-liquid items only.
EU countries (non-liquid items only) — Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain and Sweden.
Iceland — non-liquid items only.

If a liquid product can't be shipped to your address, this will be shown at checkout. If your country isn't listed and you'd like to order, email sales@paintlab.ie and we'll do our best to help.

Shipping rates & estimated delivery

We use DPD for most domestic and international shipments. Delivery estimates are given in good faith but are not guaranteed (see "If your delivery is delayed" below).

Island of Ireland (Republic of Ireland & Northern Ireland) — charged by total order weight:

Up to 30 kg — €6.99. Free delivery on orders over €85. Estimated 1–3 working days.
Over 30 kg and up to 60 kg — €13.99. Estimated 1–3 working days.
Over 60 kg and up to 100 kg — €27.99. Estimated 1–3 working days.
Over 100 kg — pallet delivery €49.99, nationwide. Estimated 1–3 working days.

Free delivery over €85 applies to standard parcel orders up to 30 kg only. Orders over 30 kg are charged at the weight rate above. The €85 threshold is based on your order value including VAT, after any discount, and excluding the delivery charge. Prefer to avoid delivery costs on a large order? Click & Collect from our Dublin store is always free (see below).

Great Britain, EU countries and Iceland (non-liquid items only) — shipping is calculated automatically by destination and total order weight, and the exact cost is shown at checkout before you pay, so there are never any surprises. As a guide, delivery usually takes 2–5 working days depending on destination (Great Britain is typically 2–4). Just enter your delivery address at checkout to see the precise rate for your order.

Customs, import VAT and duties

Deliveries within the island of Ireland (Republic of Ireland and Northern Ireland) and to EU countries do not incur additional customs charges. For deliveries to Great Britain (England, Scotland, Wales), Iceland, or any other destination outside the EU, your order may be subject to import VAT, customs duties or handling fees on arrival. These charges are set by the destination country and are the responsibility of the customer. If you're unsure, contact us before ordering and we'll help where we can.

Your delivery rights

We want your order to arrive on time and in perfect condition, and the law supports that:

Delivery within 30 days. Unless we agree a different time with you, we will deliver your order without undue delay and no later than 30 days from when you place it.
We're responsible until it reaches you. Your order is our responsibility from dispatch until you (or someone you've nominated) take physical possession of it. If it's lost or damaged in transit, that's on us to put right — not on you or the courier.
If delivery is delayed. If we miss the delivery time, you can ask us to deliver within a further reasonable period. If we still don't deliver, you're entitled to cancel your order and receive a full refund, including delivery charges.
Changed your mind? For most online orders you also have a 14-day cooling-off period to return items — see our【Returns & Refunds Policy】for how this works, including refunds of delivery costs and who covers return postage.

Reporting a problem within these timeframes does not affect your statutory rights under Irish and EU consumer law.

If your delivery is delayed

Delivery timeframes are estimates rather than guarantees, and can occasionally be affected by events outside our control such as courier delays, customs clearance, severe weather, transport disruption, strikes and public holidays. This doesn't change your rights above: your contract is with PaintLab.ie, and we remain responsible for your order until it's delivered. If something's running late, contact us at orders@paintlab.ie and we'll track it down and put things right as quickly as we can.

Click & Collect

Prefer to collect in person? Choose Click & Collect at checkout — it's always free, whatever the size or weight of your order. In many cases your order can be ready in as little as a minute, depending on stock. We'll email you as soon as it's ready to collect from:

PAINT LAB, Unit D1, Ballymount Drive, Ballymount Industrial Estate, Dublin, D12 CY99.

Tracking your order

Once your order is dispatched you'll receive a shipping confirmation email with tracking details. You can also use the Track Your Order page in our website navigation to check delivery progress, parcel status and expected delivery date. If you haven't received your tracking email, please check your spam/junk folder before contacting us.

Missing, damaged or delayed orders

If your order hasn't arrived, arrives damaged, or there's any other delivery problem, contact us as soon as possible at orders@paintlab.ie so we can act quickly while we can still trace the parcel. If a parcel arrives damaged, it helps us enormously if you can send a couple of photos of the box and contents and hold on to the packaging — this lets us arrange your replacement faster. Depending on the situation we'll arrange a replacement, repair or refund, or another resolution that works for you. Reporting promptly helps us sort things out fast — and never affects your statutory rights.